American Red Cross Connecticut Region
Serving Connecticut since 1898.
Frequently Asked Questions
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American Red Cross Health & Safety Course Registration
Frequently Asked Questions:
Will I receive a confirmation – and can I get a receipt?
If you provide an email address when you register, you will receive an e-mail confirmation. If you do not provide an e-mail address, you will receive a class confirmation and receipt by mail. If you register online, you will receive an e-mail confirmation. Remember to verify the date and time of your training session as it appears on your confirmation.
Can I take a class if I have a medical condition or a special educational need?
We will work with you to accommodate medical conditions or disabilities as much as possible, although certification requirements vary among classes.
How actively must I participate in class?
You will learn more – and have more fun – by participating as much as possible. Most classes include videos, group discussions and skills practice that require you to participate in hands-on activities. Since some of the skills practice takes place on the floor, please wear comfortable, non-restrictive clothing.
To receive certification, you must attend all class sessions and pass both skills and written testing.
What if I’m late to class or do not attend?
Late arrivals are admitted at the discretion of the instructor, but tardiness may affect certification. A refund will not be provided if you arrive too late or miss a scheduled class.
Can I transfer or cancel a class?
If you need to transfer or cancel a class, please let us know as soon as possible so we may fill your space. Please be sure to call our Training Support Center at 800-445-8210 (800-445-8223 para Español). Cancellation fees may apply.  Click here to see how cancellation fees are charged.
Can lost certificates be replaced?
We can send you replacement certificates for any courses taught in the Connecticut Region as long as your certification is still valid. Simply provide the course name, location and completion dates when making your request. A $15 processing fee will be assessed for each replacement certificate issued.
Can I get sick using a manikin?
CPR training with manikins is a safe and common practice. According to the Centers for Disease Control, there has never been a reported case of any infectious disease transmitted through the use of CPR manikins.
The American Red Cross trains nearly 12 million people annually in lifesaving skills and follows widely accepted guidelines for cleaning and decontaminating training manikins to reduce the risk of disease transmission.
To minimize your risk even further, you should practice good personal hygiene (i.e. frequent hand washing) and follow basic health precautions — especially if you have a condition that would increase the risk of exposure to infection for yourself or other participants.
What if I have a respiratory ailment or other infection?
If training cannot be postponed, you can call our office ahead of time and request your own manikin. Your manikin will not be used by anyone else until it has been cleaned according to the recommended end-of-class decontamination procedures.
Please request your own manikin if you have:
  • An acute condition, such as a cold, sore throat or cuts and sores on your hands or around your mouth.
  • Tested positive for hepatitis B surface antigen (HBsAg), indicating you are currently infected with the hepatitis B virus.
  • A chronic infection indicated by long-term positive blood tests for HBsAg or a positive blood test for antibodies to HIV, the virus that causes many severe infections including AIDS.
  • A condition that makes you unusually likely to get an infection.
Non-Discrimination Policy
No person will be excluded from service or classes because of race, ethnic origin, religion, handicap, gender or sexual orientation.
In the event of inclement weather we will make every effort to contact you if your class is going to be canceled. You may also call our Training Support Center at 800-445-8210 (800-445-8223 para Español) to learn if classes are being held.
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