Emergency Communication Service
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American Red Cross emergency communications keep military personnel in touch with their families following the death or serious illness of a family member, the birth of a child or in other family emergencies. The Red Cross sends messages quickly, anywhere in the world, including ships at sea, embassies and isolated military units.
How to contact us - Active Duty Military and immediate family members
Active duty service members stationed in the United States, and their immediate family members, can call the Armed Forces Emergency Service Center for help seven days a week, 24 hours a day, 365 days a year. The toll-free telephone number is available through base/installation operators and from local on-base Red Cross stations.
How to contact us - Family of military, National Guard, Reserves, retirees, civilians
Contact the Connecticut Regional Chapter’s Military Services Hotline at 1-888-737-4306, 24/7
Overseas Emergency Communication Services
The American Red Cross also provides 24-hour emergency communication services to military personnel overseas. Overseas personnel stationed at military installations can access Red Cross services by calling base/installation operators or on-base Red Cross stations. Red Cross Armed Forces Emergency Services workers are also sent to areas of conflict when military personnel are deployed.
When calling us to send an emergency message to a family member, please have the following information ready:
- Full name of Service Member
- Social Security Number of Service Member
- Service Member's date of birth
- Service Member's Branch of Service
- Service Member's Home Base Unit
- Service Member's deployment date and location
You may download a form to help you keep this information organized and readily available. Consider posting this form, including the Red Cross phone number, on your refrigerator or keeping it in a safe place. Click here to download this helpful form.
Other services to Military families.
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